Basic Services

  • Day to day on site Operational & Application Monitoring.

    • Dedicated on site support engineer 24x7
    • 3 shifting working hour
  • Technical Support Assistance 24x7.

    • Can be addressed using Telephone Call, SMS, E-mail
  • Preventive Maintenance (Activities aiming on increasing software maintainability and prevent problems in the future).

    • Database & Storage Capacity Report
    • Data housekeeping
    • Database backup & Restore
    • Database healthy checking
    • Weekly Application Backup
  • Corrective Maintenance (Dealing with errors found and fixing it).

    • Bugs Fixing
    • Application Tuning
  • Additional Services (Chargeable).

    • Adding data source & configure new process
    • Permanent data feeding to another system
    • Additional control & log monitor

Scope

  • Application.

    • End-to-End Application Monitoring & Operation
    • Data Validation/ Quality Assurance
    • Capacity Planning
    • Complain Handling
    • Database health Management
    • ADHOC Query Reporting
  • Database Management

    • Infrastructure