Day to day on site Operational & Application Monitoring.
- Dedicated on site support engineer 24x7
- 3 shifting working hour
Technical Support Assistance 24x7.
- Can be addressed using Telephone Call, SMS, E-mail
Preventive Maintenance (Activities aiming on increasing software maintainability and prevent problems in the future).
- Database & Storage Capacity Report
- Data housekeeping
- Database backup & Restore
- Database healthy checking
- Weekly Application Backup
Corrective Maintenance (Dealing with errors found and fixing it).
- Bugs Fixing
- Application Tuning
Additional Services (Chargeable).
- Adding data source & configure new process
- Permanent data feeding to another system
- Additional control & log monitor
- End-to-End Application Monitoring & Operation
- Data Validation/ Quality Assurance
- Capacity Planning
- Complain Handling
- Database health Management
- ADHOC Query Reporting